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Covid Plan 2022

Currently Western Australia has been very lucky regarding the spread of COVID 19, however it is increasingly clear that things can and will change often and very quickly.

Wine is clearly an essential. 😊

Cellar Door:

The Cellar Door has been open everyday during this pandemic for wine sales, click & collect, online and telephone sales.

Your health and safety will always be of paramount importance to us at Upper Reach.

Our already high cleaning practices have been upgraded to ensure that every protection is taken.
Our Cellar Door is spacious, the many doors & windows will be open to allow air to flow freely, whenever the weather allows.

Please sign in using the Safe WA app, whenever you visit.

Upper Reach anticates that all our customers will comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia and/or access Upper Reach's premises, event or service.

Where the customer does not meet a vaccination or testing requirement:
(a)  prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
(b)  for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.

Twilight Concerts:

If a concert has to be cancelled due to Covid & WA Health restrictions, a refund, new tickets or a wine credit will be offered.
If the event can go-ahead, even if in an altered way, such as with mandatory mask wearing, no refunds or credits will be offered.

Refunds will not be offered if you do not meet any Government Mandated vaccine requirements.

Wine Experiences:

If you cannot attend an event, a wine appreciation class, winery tour or tasting due to Government Restrictions, we will of course rebook your experience.

Refunds or rebooking will be offered in the event of a full lockdown; this is when you are not legally allowed to travel from your home or to ours.

Phase 3 Restrictions: Most of our experiences can still take place when masks need to be worn and tastings need to be seated.

Refunds and rescheduling will not be offered in these cases. 

Phase 4 Restrictions: Sign in using the Safe WA app and everything can go ahead as normal.

Refunds will not be offered if you do not meet any Government Mandated vaccine requirements.

Cottage Bookings:

Refunds and/or rescheduling your stay will be offered when Government Restrictions prevent you from travelling from your home or travelling to us.
You need to give us as much notice as possible, if insufficient notice is given we may only offer a credit rather than a refund.
Sufficient notice depends on when restrictions have been applied.
Bank charges incurred will be deducted from your refund.

Phase 3 Restrictions: such as mask wearing and seated tastings will not prevent you enjoying your stay. Refunds and rescheduling will not be offered in these cases.

Phase 4 Restrictions: Sign in using the Safe WA app and everything is normal.

Upper Reach anticates that all our customers will comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia and/or access Upper Reach's premises, event or service.

Where the customer does not meet a vaccination or testing requirement:
(a)  prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
(b)  for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.

Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the customer will be contacted and offered a refund or credit note (to be used at a later time), however such an offer is at the absolute discretion of Upper Reach.

Upper Reach reserves the right to withhold some monies to cover administrative expenses, bank charges and other losses, dependent on when notice of cancellation is given by the customer.