Refund Policy 2023

Patron Numbers:
This is an outdoor event and as such is considered low risk.

Hygiene & Cleaning Regime:
Hand sanitizer will be available at the entrance to the venue.
There will be a Hand Sanitizer Stations at Cellar Door and another at The Restaurant.

Toilets and bins will be cleaned by staff once an hour for the duration of the event, following best practice guidelines issued by WA Health and as found in the COVID Infection Control module.

Staff:
All staff have undertaken COVID infection control training and are fully vaccinated
(https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training).
Copies of certificates of completion of this training module are kept by Upper Reach.

Response Planning:
It is anticipated all tickets will be pre-sold so full contact details will be held by Upper Reach in the event that contact tracing needs to be undertaken.
However each attendee does need to sign in using the Safe Wa or Service WA app.

Guest Communication:
Emails will be sent to guests prior to the event reminding them to ‘stay away if unwell’.

Refunds:
No refunds or credits once tickets have been purchased.

Concert Cancelled due to Government's Covid Regulations:
If a concert has to be cancelled due to Covid & WA Health restrictions, only in this instance will a refund, new tickets or a wine credit will be offered. 

If the event can go-ahead, even if in an altered way, such as with mandatory mask wearing, no refunds or credits will be offered.

Upper Reach anticipates that all customers will comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia and/or to access Upper Reach's premises, event or service.

Where the customer does not meet a vaccination or testing requirement:
(a)  prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
(b)  for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid.

Upper Reach reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.