Cancellations
Tickets are non-refundable, as are guest no shows.
Transfer of tickets (at Upper Reach's discretion) to an alternative date will incur a $15 transfer fee per ticket. Upper Reach must be notified of transfers 48 hours before the Winery Tour / Education Class is to take place.
Refunds
Upper Reach Winery reserves the right to cancel classes due to unforeseen events or circumstances.
In the event a class is cancelled, clients will be rebooked onto an alternative tour date of their choice OR offered a refund of the full ticket price.
Upper Reach Winery reserves the right to refuse guests who we believe to be affected by alcohol or drugs, for the safety of all guests. Full tickets will be forfeited under these circumstances and no refund will be provided.
Children
These classes are not suitable for people under the age of 18. Children must be accompanied and supervised by an adult at all times.
Please also see our Accessibility information.